Privacy Policy

Who this covers

Account holders are the businesses and team members who sign up for RepeatCrew. End customers are the people those businesses serve: the people who text, call, book, or pay them. For end-customer information, the business is in charge of the data and we process it on the business’s behalf, following its instructions.

Information we collect

• Account information: name, email, password (stored hashed by our authentication provider), business details, and team roles. If you sign in with Google, we receive your name, email, and profile picture from Google.
• Business content: contacts, leads, messages, call recordings and transcripts, appointments, estimates, invoices, payments records, photos, reviews, and settings that you or your customers add.
• Payment information: card payments are processed by Stripe. We never receive or store full card numbers.
• Usage and device data: log data such as IP address, browser type, pages visited, and error reports, used to run and secure the service.
• Connected services: if you connect an integration (for example Google Calendar, Google Business Profile, or QuickBooks), we receive the data needed for that feature and store access tokens encrypted.

How we use information

• To provide the service: sending and receiving messages, answering calls, booking, invoicing, and syncing.
• To run AI features the business turns on (drafting replies, answering calls, summarizing). Content is sent to our AI providers only to produce the requested output. It is not used to train their models.
• To secure accounts, prevent abuse, and troubleshoot problems.
• To bill for subscriptions and send service emails (receipts, security notices, product updates you can opt out of).
• To meet legal obligations.

We do not sell personal information, and we do not use end-customer data for our own advertising.

Text messages (SMS)

Businesses use RepeatCrew to text their own customers. Mobile numbers and opt-in information are not shared with third parties or affiliates for marketing purposes. Reply STOP to any message to opt out and HELP for help. Message and data rates may apply. Message frequency varies.

Google user data

RepeatCrew’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google data only to provide the features you connect (such as sign-in, calendar availability, and review replies). We do not use it for advertising or transfer it except as needed to provide those features, for security, or as required by law.

Service providers we share information with

We use trusted providers to run RepeatCrew, each bound to protect the data and use it only for our service:

• Supabase (database and authentication) and Netlify (hosting)
• Stripe (payments)
• Twilio (phone calls and text messages) and Resend (email)
• Anthropic (Claude) and, where configured, OpenAI (AI features)
• Google and Intuit QuickBooks, only when a business connects them

We may also disclose information if required by law or to protect the rights and safety of people and our service.

Security and retention

Data is encrypted in transit and at rest, and each business’s data is isolated at the database level. See our Security page for details. We keep information while an account is active and as needed to provide the service. When a business closes its account, we delete or anonymize its data within a reasonable period, except where we must keep records for legal or accounting reasons.

Your choices and rights

Account holders can view, export, correct, or delete most data in the app. You can delete your account at any time in Profile settings; workspaces where you are the only member are deleted with it. You can disconnect integrations at any time. Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to certain processing. End customers should contact the business they dealt with; we will help that business respond. To make a request, contact us.

Children

RepeatCrew is a business tool and is not directed to children under 16.

Changes

We’ll post updates here and change the effective date. For material changes, we’ll notify account owners by email or in the app.

Contact

Questions about privacy? Reach us through our contact page.